Show you care: Initiating co-creation in service recovery

Yingzi Xu, Roger Marshall, Bo Edvardsson, Bård Tronvoll

Research output: Contribution to journalArticleScientificpeer-review

46 Citations (Scopus)
Original languageEnglish
Peer-reviewed scientific journalJournal of Service Management
Volume25
Issue number3
Pages (from-to)369-387
Number of pages19
ISSN1757-5818
DOIs
Publication statusPublished - 2014
MoE publication typeA1 Journal article - refereed

Keywords

  • 512 Business and Management
  • KOTA2014

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