Temporal and spatial e-service value

Research output: Contribution to journalArticleScientificpeer-review

55 Citations (Scopus)
Original languageEnglish
Peer-reviewed scientific journalInternational journal of service industry management
Volume17
Issue number4
Pages (from-to)380-400
Number of pages21
DOIs
Publication statusPublished - 2006
MoE publication typeA1 Journal article - refereed

Keywords

  • online operations
  • service operations
  • customer satisfaction
  • MULTIPLE-ITEM SCALE
  • CONSUMER PERCEPTIONS
  • CONCEPTUAL-MODEL
  • QUALITY
  • ENVIRONMENT
  • TIME
  • CONVENIENCE
  • ENCOUNTERS
  • CUSTOMERS
  • INTERNET

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