This paper aims to clarify current knowledge on the contribution of communication to crisis management in the case of terrorism incidents. This is done by means of a systematic review of the scientific literature on terrorism communication over the last 10 years to identify the many challenges facing communication in such crises, and represents the first attempt of its kind. To date, within the literature on terrorism communication, much attention has been paid to chemical, biological, radiological or nuclear hazards. Terrorism crises are complex and challenging. Preparedness for such diverse low-probability high-impact crises can best be included in a wider educative approach. Terrorism crises call for fast information updates that, using a multi-channel approach, can be tailored to fit different needs and (social) media habits.
|Peer-reviewed scientific journal||Journal of Contingencies and Crisis Management|
|Publication status||Published - 2013|
|MoE publication type||A1 Journal article - refereed|
- 518 Media and communications
- Crisis communication
- Crisis management
- Literature review