The changing role of the health care customer: review, synthesis and research agenda

Janet R. McColl-Kennedy, Hannah Snyder, Mattias Elg, Lars Witell, Anu Helkkula, Suellen J. Hogan, Laurel Anderson

Research output: Contribution to journalArticleScientificpeer-review

56 Citations (Scopus)
Original languageEnglish
Peer-reviewed scientific journalJournal of Service Management
Volume28
Issue number1
Pages (from-to)2-33
ISSN1757-5818
DOIs
Publication statusPublished - 02.2017
MoE publication typeA1 Journal article - refereed

Keywords

  • 512 Business and Management

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