| Original language | English |
|---|---|
| Title of host publication | Service Excellence als Impulsgeber. Strategien-Management-Innovationen-Branschen |
| Editors | Mathias Gouthier, Christian Coenen, Henning Schulze, Christoph Wegmann |
| Number of pages | 10 |
| Place of Publication | Wiesbaden |
| Publisher | Springer Gabler |
| Publication date | 2007 |
| ISBN (Print) | 978-3-8349-0688-5 |
| Publication status | Published - 2007 |
| MoE publication type | B2 Book chapter |
The CSS Model: Developing Service Offerings Based on Service's Inherent Sources of Competitive Advantage
Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific