| Original language | English |
|---|---|
| Peer-reviewed scientific journal | The Service Industries Journal |
| Volume | 21 |
| Issue number | 3 |
| Pages (from-to) | 13-36 |
| Publication status | Published - 2001 |
| MoE publication type | A1 Journal article - refereed |
Keywords
- 512 Business and Management
- Customers and Relations