The happy versus unhappy service worker in the service encounter:Assessing the impact on customer satisfaction

Magnus Söderlund, Sara Rosengren

Research output: Contribution to journalArticleScientificpeer-review

22 Citations (Scopus)
Original languageEnglish
Peer-reviewed scientific journalJournal of Retailing and Consumer Services
Volume17
Issue number2
Pages (from-to)161-169
ISSN0969-6989
DOIs
Publication statusPublished - 2010
MoE publication typeA1 Journal article - refereed

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