The happy versus unhappy service worker in the service encounter:Assessing the impact on customer satisfaction

Magnus Söderlund, Sara Rosengren

Research output: Contribution to journal › Article › Scientific › peer-review

39 Citations (Scopus)

Original language	English
Peer-reviewed scientific journal	Journal of Retailing and Consumer Services
Volume	17
Issue number	2
Pages (from-to)	161-169
ISSN	0969-6989
DOIs	https://doi.org/10.1016/j.jretconser.2010.01.001
Publication status	Published - 2010
MoE publication type	A1 Journal article - refereed

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