The nature of learning about customers in a customer service setting: A study of frontline contact persons

Karolina Wägar

Research output: Thesis › Doctoral Thesis › Monograph

Original language	English
Place of Publication	Helsinki
Publisher	Swedish School of Economics and Business Administration
Print ISBNs	978-951-555-961-6
Publication status	Published - 2007
MoE publication type	G4 Doctoral dissertation (monograph)

Access to Document

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title = "The nature of learning about customers in a customer service setting: A study of frontline contact persons",

author = "Karolina W{\"a}gar",

year = "2007",

language = "English",

isbn = "978-951-555-961-6",

series = "Publications of the Swedish School of Economics and Business Administration",

publisher = "Swedish School of Economics and Business Administration",

number = "172",

address = "Finland",

}

TY - BOOK

T1 - The nature of learning about customers in a customer service setting

T2 - A study of frontline contact persons

AU - Wägar, Karolina

PY - 2007

Y1 - 2007

M3 - Doctoral Thesis

SN - 978-951-555-961-6

T3 - Publications of the Swedish School of Economics and Business Administration

PB - Swedish School of Economics and Business Administration

CY - Helsinki

ER -