The nature of learning about customers in a customer service setting: A study of frontline contact persons

Karolina Wägar

Research output: ThesisDoctoral ThesisMonograph

Original languageEnglish
Place of PublicationHelsinki
Publisher
Print ISBNs978-951-555-961-6
Publication statusPublished - 2007
MoE publication typeG4 Doctoral dissertation (monograph)

Cite this

Wägar, K. (2007). The nature of learning about customers in a customer service setting: A study of frontline contact persons. Helsinki: Swedish School of Economics and Business Administration.