The Nature of Learning about Customers in a Service Setting: A Study of Frontline Contact Persons

Karolina Wägar

The Nature of Learning about Customers in a Service Setting: A Study of Frontline Contact Persons

Karolina Wägar

Marketing, Vaasa

Research output: Contribution to journal › Article › Scientific

Original language	English
Non-refereed scientific journal	EDAMBA Journal
Publication status	Published - 2010
MoE publication type	B1 Journal article

Keywords

KOTA2010

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title = "The Nature of Learning about Customers in a Service Setting: A Study of Frontline Contact Persons",

keywords = "KOTA2010",

author = "Karolina W{\"a}gar",

note = "Article based on doctoral dissertation. Was appointed Distinguished Paper Award in the EDAMBA 2009 Dissertation Competition. Volume: Proceeding volume: ",

year = "2010",

language = "English",

journal = "EDAMBA Journal",

publisher = "European Doctoral Programmes Association in Management and Business Administration (EDAMBA)",

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PY - 2010

Y1 - 2010

KW - KOTA2010

M3 - Article

JO - EDAMBA Journal

JF - EDAMBA Journal

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