The position of satisfaction in quality constructs: The case of Finnish Business Relationships

Anders Billström, Göran Svensson, Anne Rindell, Tore Mysen

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Original languageEnglish
Title of host publication18th International Conference on Recent Advances in Retailing and Services Science
Place of PublicationSan Diego
PublisherEIRASS - European Institute of Retailing and Services Studies
Publication date2011
Publication statusPublished - 2011
MoE publication typeA4 Article in conference proceedings
Event18th International Conference on Recent Advances in Retailing and Services Science - , Mexico
Duration: 01.01.1800 → …

Keywords

  • 512 Business and Management
  • KOTA2011

Cite this

Billström, A., Svensson, G., Rindell, A., & Mysen, T. (2011). The position of satisfaction in quality constructs: The case of Finnish Business Relationships. In 18th International Conference on Recent Advances in Retailing and Services Science EIRASS - European Institute of Retailing and Services Studies. http://www.european-retail-academy.org/media/download/SanDiego-2011.pdf