@inbook{fbc23f3f655c4f7883c61efdf446ec18,
title = "The Ripple Effect: Intended and Unintended App Experiences",
keywords = "512 Business and Management, Unintended Experiences, Intended Experiences, Ripple Effect, Smartphone Apps, Service Experience",
author = "Apramey Dube and Anu Helkkula and Tore Strandvik",
year = "2015",
language = "English",
pages = "273--281",
editor = "Johanna Gummerus and {von Koskull}, Catharina",
booktitle = "The Nordic School",
publisher = "Hanken School of Economics",
address = "Finland",
}