The role of Customer Participation in creating e-Service Value

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientific

1 Citation (Scopus)
Original languageEnglish
Title of host publicationFeBR 2006
EditorsMarjatta Maula, Mika Hannula, Marko Seppä, Johanna Tommila
Number of pages7
Place of PublicationTampere
Publication date2006
ISBN (Print)952-15-1678-X
Publication statusPublished - 2006
MoE publication typeB3 Article in conference proceedings

Cite this

Heinonen, K. (2006). The role of Customer Participation in creating e-Service Value. In M. Maula, M. Hannula, M. Seppä, & J. Tommila (Eds.), FeBR 2006 Tampere.