The Role of Digital Service Encounters on Customers' Perceptions of Companies

Research output: Chapter in Book/Report/Conference proceedingChapterScientific

Original languageEnglish
Title of host publicationE-Commerce Trends for Organizational Advancement : New Applications and Methods
EditorsMehdi Khosrowpour
Number of pages9
Place of PublicationHershey
PublisherIGI Global
Publication date2010
ISBN (Print)978-1-60566-964-9
Publication statusPublished - 2010
MoE publication typeB2 Book chapter


  • KOTA2010

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