| Original language | English |
|---|---|
| Title of host publication | Proceedings of the American Marketing Association's (AMA) 9th International Conference on Relationship Marketing |
| Publication date | 2009 |
| Publication status | Published - 2009 |
| MoE publication type | B3 Article in conference proceedings |
The Role of Managerial Heuristics in Customer Management Decisions in Retail Banking
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific