The role of the customer contact person's age in service encounters

Karolina Wägar, Lars-Johan Lindqvist

Research output: Contribution to journalArticleScientificpeer-review

17 Citations (Scopus)
Original languageEnglish
Peer-reviewed scientific journalJournal of Services Marketing
Volume24
Issue number7
Pages (from-to)509 - 517
Number of pages9
ISSN0887-6045
Publication statusPublished - 2010
MoE publication typeA1 Journal article - refereed

Keywords

  • KOTA2010

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