Transforming communities of practice through a virtual ‘Health Village’

Tricia Cleland Silva, Virpi Sorsa, Salla Hyytiäinen

Research output: Contribution to journalArticleScientificpeer-review

Abstract

Digital technologies are considered vital to transform the quality and accessibility of health care services (WHO, 2019). This study explores the creation of online specialized health care services through a digital platform called the ‘Health Village’. The purpose of the ‘Health Village’ is to connect the needs of the users with an interactive virtual environment. In our research, we interviewed and observed the actors, including both health care and IT experts as well as patients, involved in creating online content for the ‘Health Village’. We subsequently analysed the importance of voluntary and motivated participation of members; the role played by leaders and facilitators; and the provision of appropriate ICT infrastructure in their work. We discovered that although the intended strategy was to create content for the ‘Health Village’, the situated activity of building a digital platform empowered the actors to transform their communities of practices into extended, interacting social worlds with actors who they had not previously considered as part of their community of practice. In the end, the digital platform transformed the practitioners’ work to enable a more inclusive community of practices of various actors from different social worlds.
Original languageEnglish
Peer-reviewed scientific journalScandinavian Journal of Management Studies
Number of pages40
ISSN0956-5221
Publication statusSubmitted - 2020
MoE publication typeA1 Journal article - refereed

Areas of Strength and Areas of High Potential (AoS and AoHP)

  • AoHP: Strategic and entrepreneurial praxis

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