Transitional challenges cycle of service offshoring delivery centres in Central and Eastern Europe

Damian Kedziora, Jerzy Lewandowski

Research output: Contribution to journalArticleScientificpeer-review

Abstract

Business process offshoring has been a vital element of global sourcing transitions across the past decades, and in the last few years its rapid growth has been observed in the region of Central and Eastern Europe (CEE). It had vital impact on the organisational level of global corporations and workers employed in the industry, as well as the policy and economic situation of the transition economies from the CEE area. The paper provides a descriptive, interpretative analysis of problems affecting managerial community of service offshoring industry in Poland, identified across the cycle of its three core phases: pre-transition, transitional project, post-transition.
Original languageEnglish
Peer-reviewed scientific journalInternational Journal of Technology, Policy and Management
Volume20
Issue number1
Pages (from-to)35-53
Number of pages19
DOIs
Publication statusPublished - 01.01.2020
MoE publication typeA1 Journal article - refereed

Keywords

  • 512 Business and Management
  • service
  • offshoring
  • outsourcing
  • transition
  • challenges
  • cycle
  • transfers
  • central
  • Europe

Areas of Strength and Areas of High Potential (AoS and AoHP) MANDATORY FIELD

  • AoHP: Humanitarian and societal logistics

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