Two sides of a coin: Connecting corporate brand heritage to consumers’ corporate image heritage

Anne Rindell, Fernando Pinto Santos, Ana Pinto de Lima

Research output: Contribution to journalArticleScientificpeer-review

20 Citations (Scopus)

Abstract

This article connects consumers’ corporate image heritage to a company’s corporate brand heritage and sheds further light on the role of consumer understanding in corporate brand heritage. As a theoretical contribution, we propose consumers’ corporate image heritage as an additional dimension in Urde et al’s corporate heritage model. The qualitative data is two-folded: corporate brand heritage pertain to the company Piaggio and its Vespa brand’s communications, and consumers’ corporate image heritage to in-depth interviews and observation data from Vespa brand community members. The research reveals that community members’ corporate image heritage differs from the company’s view of its corporate heritage brand and important dimensions therein. Considering the key role of consumers’ corporate image heritage in their corporate image construction processes, corporate brand heritage management should hence involve systematic efforts to identify key dimensions of consumers’ corporate image heritage. As instrumental insights, we introduce a tool for analysing the intersection of an organisation’s corporate heritage and consumers’ image heritage to optimise the balance between these elements. The proposed analytical tool may be used as part of a company’s corporate heritage marketing and corporate heritage communication approach.
Original languageEnglish
Peer-reviewed scientific journalJournal of Brand Management
Volume22
Issue numberJune/July
Pages (from-to)467-484
ISSN1350-231X
DOIs
Publication statusPublished - 15.06.2015
MoE publication typeA1 Journal article - refereed

Keywords

  • 512 Business and Management
  • Customers and Relations

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