Types of linkages between service characteristics and customer consequences

Natasa Golik Klanac

Research output: Contribution to journal › Article › Scientific › peer-review

6 Citations (Scopus)

Original language	English
Peer-reviewed scientific journal	European Journal of Marketing
Volume	46
Issue number	3/4
Pages (from-to)	313-330
Number of pages	18
ISSN	0309-0566
DOIs	https://doi.org/10.1108/03090561211202495
Publication status	Published - 2012
MoE publication type	A1 Journal article - refereed

Keywords

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title = "Types of linkages between service characteristics and customer consequences",

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AU - Golik Klanac, Natasa

PY - 2012

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DO - 10.1108/03090561211202495

M3 - Article

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VL - 46

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EP - 330

JO - European Journal of Marketing

JF - European Journal of Marketing

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