Types of linkages between service characteristics and customer consequences

Natasa Golik Klanac

Research output: Contribution to journalArticle

5 Citations (Scopus)
Original languageEnglish
Peer-reviewed scientific journalEuropean Journal of Marketing
Volume46
Issue number3/4
Pages (from-to)313-330
Number of pages18
ISSN0309-0566
DOIs
Publication statusPublished - 2012
MoE publication typeA1 Journal article - refereed

Keywords

  • 512 Business and Management
  • KOTA2012

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