Types of linkages between service characteristics and customer consequences

Research output: Contribution to journal › Article › Scientific › peer-review

6 Citations (Scopus)

Original language	English
Peer-reviewed scientific journal	European Journal of Marketing
Volume	46
Issue number	3/4
Pages (from-to)	313-330
Number of pages	18
ISSN	0309-0566
DOIs	https://doi.org/10.1108/03090561211202495
Publication status	Published - 2012
MoE publication type	A1 Journal article - refereed

Keywords

@article{8a92310d663347c490587e6b280dd00e,

title = "Types of linkages between service characteristics and customer consequences",

keywords = "512 Business and Management, KOTA2012",

author = "\{Golik Klanac\}, Natasa",

year = "2012",

doi = "10.1108/03090561211202495",

language = "English",

volume = "46",

pages = "313--330",

journal = "European Journal of Marketing",

issn = "0309-0566",

publisher = "Emerald Group Publishing",

number = "3/4",

}

TY - JOUR

T1 - Types of linkages between service characteristics and customer consequences

AU - Golik Klanac, Natasa

PY - 2012

Y1 - 2012

KW - 512 Business and Management

KW - KOTA2012

U2 - 10.1108/03090561211202495

DO - 10.1108/03090561211202495

M3 - Article

SN - 0309-0566

VL - 46

SP - 313

EP - 330

JO - European Journal of Marketing

JF - European Journal of Marketing

IS - 3/4

ER -