Understanding and managing customer experiences

Elina Jaakkola*, Larissa Becker, Ekaterina Panina

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

3 Citations (Scopus)
Original languageEnglish
Title of host publicationThe Palgrave Handbook of Service Management
EditorsBo Edvardsson, Bård Tronvoll
Place of PublicationCham
PublisherPalgrave Macmillan
Publication date2022
Pages655-675
ISBN (Print)978-3-030-91827-9, 978-3-030-91830-9
ISBN (Electronic)978-3-030-91828-6
DOIs
Publication statusPublished - 2022
MoE publication typeA3 Book chapter

Keywords

  • 512 Business and Management

Cite this