Understanding the human factor: the key to information systems implementation in service operations

Tauno Kekale, Karen Spens, Kongkiti Phusavat

    Research output: Contribution to journalArticleScientificpeer-review

    Original languageEnglish
    Peer-reviewed scientific journalInternational Journal of Services, Economics and Management
    Issue number4
    Pages (from-to)446-458
    Number of pages13
    Publication statusPublished - 2011
    MoE publication typeA1 Journal article - refereed


    • 512 Business and Management
    • 113 Computer and information sciences
    • KOTA2011

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