Understanding the human factor: the key to information systems implementation in service operations

Tauno Kekale, Karen Spens, Kongkiti Phusavat

Research output: Contribution to journal › Article › Scientific › peer-review

Original language	English
Peer-reviewed scientific journal	International Journal of Services, Economics and Management
Volume	3
Issue number	4
Pages (from-to)	446-458
Number of pages	13
DOIs	https://doi.org/10.1504/IJSEM.2011.042787
Publication status	Published - 2011
MoE publication type	A1 Journal article - refereed

Keywords

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title = "Understanding the human factor: the key to information systems implementation in service operations",

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author = "Tauno Kekale and Karen Spens and Kongkiti Phusavat",

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T2 - the key to information systems implementation in service operations

AU - Kekale, Tauno

AU - Spens, Karen

AU - Phusavat, Kongkiti

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KW - 113 Computer and information sciences

KW - KOTA2011

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JO - International Journal of Services, Economics and Management

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