Original language | English |
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Title of host publication | QUIS 12: Advances in Service Quality, Innovation and Excellence |
Editors | Bo van der Rhee, Liana Victorino |
Number of pages | 9 |
Place of Publication | Itchaca, NY, USA |
Publication date | 2011 |
Pages | 766-774 |
ISBN (Print) | 978-0-578-08457-2 |
Publication status | Published - 2011 |
MoE publication type | A4 Article in conference proceedings |
Event | Unknown host publication - , United States Duration: 01.01.1800 → … |
Keywords
- KOTA2011