Using Service Stories to Trace the Customer's Logic

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Original language	English
Title of host publication	QUIS 12: Advances in Service Quality, Innovation and Excellence
Editors	Bo van der Rhee, Liana Victorino
Number of pages	9
Place of Publication	Itchaca, NY, USA
Publication date	2011
Pages	766-774
ISBN (Print)	978-0-578-08457-2
Publication status	Published - 2011
MoE publication type	A4 Article in conference proceedings
Event	Unknown host publication - , United States Duration: 01.01.1800 → …

Keywords

@inproceedings{9499d5390988475caa23836ac594fb15,

title = "Using Service Stories to Trace the Customer's Logic",

keywords = "KOTA2011",

author = "Henrich Nyman and Karl-Jacob Mickelsson and Tore Strandvik",

note = " Volume: Proceeding volume: ; Unknown host publication ; Conference date: 01-01-1800",

year = "2011",

language = "English",

isbn = "978-0-578-08457-2",

pages = "766--774",

editor = "{van der Rhee}, Bo and Liana Victorino",

booktitle = "QUIS 12: Advances in Service Quality, Innovation and Excellence",

}

Using Service Stories to Trace the Customer's Logic. / Nyman, Henrich; Mickelsson, Karl-Jacob; Strandvik, Tore.
QUIS 12: Advances in Service Quality, Innovation and Excellence. ed. / Bo van der Rhee; Liana Victorino. Itchaca, NY, USA, 2011. p. 766-774.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

TY - GEN

T1 - Using Service Stories to Trace the Customer's Logic

AU - Nyman, Henrich

AU - Mickelsson, Karl-Jacob

AU - Strandvik, Tore

N1 - Volume: Proceeding volume:

PY - 2011

Y1 - 2011

KW - KOTA2011

M3 - Conference contribution

SN - 978-0-578-08457-2

SP - 766

EP - 774

BT - QUIS 12: Advances in Service Quality, Innovation and Excellence

A2 - van der Rhee, Bo

A2 - Victorino, Liana

CY - Itchaca, NY, USA

T2 - Unknown host publication

Y2 - 1 January 1800

ER -