@article{7e5875f4a0ca428e910588378c663857,
title = "Value-based sales process adaptation in business relationships",
keywords = "512 Business and Management, KOTA2014, Customers and Relations",
author = "Viio, {Paul Henry} and Christian Gr{\"o}nroos",
note = "IMM special issue for papers presented at the IMP 2013 conference where also the submitted paper was presented. Should not be regarded as a duplicate entry to Haris. Volume: Proceeding volume: ",
year = "2014",
doi = "10.1016/j.indmarman.2014.05.022",
language = "English",
volume = "43",
pages = "1085--1095",
journal = "Industrial Marketing Management",
issn = "0019-8501",
publisher = "Elsevier",
number = "6",
}