Value logics for service innovation : practice-driven implications for service-dominant logic

Erik Lindhult, Koteshwar Chirumalla, Pejvak Oghazi*, Vinit Parida

*Corresponding author for this work

Research output: Contribution to journalArticleScientificpeer-review

16 Citations (Scopus)

Abstract

Service-dominant logic (SDL) provides a conceptual understanding of and widens the view on value creation in service innovation for product-centric companies. However, empirical research linking SDL and service innovation is still limited albeit expanding. This study provides insights beyond existing discussions on product and service dimensions using the theoretical lens of the value logic perspective. More specifically, the purpose of this study is to examine how value can be understood, targeted, and created in the pursuit of service innovation by product-centric manufacturing companies. Building on a previous investigation of two multinational product-centric manufacturing companies, this paper identifies and develops a theoretical model to describe the space shift in service innovation with four different kinds of value logics, namely, product-based value logic, service-based value logic, virtual-based value logic, and systemic-based value logic. Using a digitalization-driven new service innovation, namely the My Control System, which is a web-based service delivery platform, this paper describes space shifts to enhance value through four value logics as efforts. Further, challenges associated with different value logics are described in terms of complexity traps and service gaps. The study also contributes to bridging the gap between SDL theory and practice by developing a midrange theoretical model for value creation as a specification and amendment to SDL that supports SDL-guided service innovation and servitization in practice. © 2018 The Author(s)
Original languageEnglish
Peer-reviewed scientific journalService Business : An International Journal
Volume12
Issue number3
Pages (from-to)457-481
Number of pages25
ISSN1862-8516
DOIs
Publication statusPublished - 2018
MoE publication typeA1 Journal article - refereed

Keywords

  • 512 Business and Management
  • advance services
  • business model innovation
  • digitalization
  • product–service system
  • servitization
  • value co-creation

Fingerprint

Dive into the research topics of 'Value logics for service innovation : practice-driven implications for service-dominant logic'. Together they form a unique fingerprint.

Cite this