Virtually speaking – customer to customer communication in virtual communities

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific

Original language	English
Title of host publication	Quis 11: Moving forward with service quality : The proceedings of the eleventh international conference in services
Editors	B. Stauss, S. Brown, B. Edvardsson, R. Johnston
Place of Publication	Wolfsburg
Publication date	2009
ISBN (Print)	978-3-00-027342-2-1
Publication status	Published - 2009
MoE publication type	B3 Article in conference proceedings

OpenUrl availability

@inproceedings{6583cc345a7d4ea98463a7c2e9a90a5b,

title = "Virtually speaking – customer to customer communication in virtual communities",

author = "Anu Helkkula and Carol Kelleher",

note = " Volume: Proceeding volume: ",

year = "2009",

language = "English",

isbn = "978-3-00-027342-2-1",

editor = "B. Stauss and S. Brown and B. Edvardsson and R. Johnston",

booktitle = "Quis 11: Moving forward with service quality",

}

Virtually speaking – customer to customer communication in virtual communities. / Helkkula, Anu; Kelleher, Carol.
Quis 11: Moving forward with service quality: The proceedings of the eleventh international conference in services. ed. / B. Stauss; S. Brown; B. Edvardsson; R. Johnston. Wolfsburg, 2009.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific

TY - GEN

T1 - Virtually speaking – customer to customer communication in virtual communities

AU - Helkkula, Anu

AU - Kelleher, Carol

N1 - Volume: Proceeding volume:

PY - 2009

Y1 - 2009

M3 - Conference contribution

SN - 978-3-00-027342-2-1

BT - Quis 11: Moving forward with service quality

A2 - Stauss, B.

A2 - Brown, S.

A2 - Edvardsson, B.

A2 - Johnston, R.

CY - Wolfsburg

ER -