What determines customer perceptions of value? Psychological distance as a factor in value creation

Jonas Holmqvist; Guest Duncan; Christian Grönroos

What determines customer perceptions of value? Psychological distance as a factor in value creation

Jonas Holmqvist, Guest Duncan, Christian Grönroos

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Original language	English
Title of host publication	The 2013 Naples Forum on Service: Integrating three perspectives for a new service agenda
Publication date	18.06.2013
Publication status	Published - 18.06.2013
MoE publication type	A4 Article in conference proceedings
Event	2013 Naples Forum on Service: Integrating three perspectives for a new service agenda - Ischia, Italy, Naples, Italy Duration: 18.06.2013 → 21.06.2013 Conference number: 3

Keywords

512 Business and Management
KOTA2013
Equis Base Room

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http://www.naplesforumonservice.it/public/index.php?node=7&nm=Home

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Cite this

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title = "What determines customer perceptions of value? Psychological distance as a factor in value creation",

keywords = "512 Business and Management, KOTA2013, Equis Base Room",

author = "Jonas Holmqvist and Guest Duncan and Christian Gr{\"o}nroos",

note = " Volume: Proceeding volume: ; 2013 Naples Forum on Service : Integrating three perspectives for a new service agenda ; Conference date: 18-06-2013 Through 21-06-2013",

year = "2013",

month = jun,

day = "18",

language = "English",

booktitle = "The 2013 Naples Forum on Service: Integrating three perspectives for a new service agenda",

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What determines customer perceptions of value? Psychological distance as a factor in value creation. / Holmqvist, Jonas; Duncan, Guest; Grönroos, Christian.
The 2013 Naples Forum on Service: Integrating three perspectives for a new service agenda. 2013.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

TY - GEN

T1 - What determines customer perceptions of value? Psychological distance as a factor in value creation

AU - Holmqvist, Jonas

AU - Duncan, Guest

AU - Grönroos, Christian

N1 - Conference code: 3

PY - 2013/6/18

Y1 - 2013/6/18

KW - 512 Business and Management

KW - KOTA2013

KW - Equis Base Room

M3 - Conference contribution

BT - The 2013 Naples Forum on Service: Integrating three perspectives for a new service agenda

T2 - 2013 Naples Forum on Service

Y2 - 18 June 2013 through 21 June 2013

ER -