When service turns smart: Implications for customer-firm relationships

Per Carlborg, Daniel Ellström, Christian Kowalkowski

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Original languageEnglish
Title of host publicationProceedings of the 25th annual Frontiers in Service Conference
Publication date2016
Publication statusPublished - 2016
MoE publication typeA4 Article in conference proceedings
EventFrontiers in Service Conference - Bergen, Norway
Duration: 23.06.201626.06.2016
Conference number: 25

Keywords

  • 512 Business and Management

Cite this

Carlborg, P., Ellström, D., & Kowalkowski, C. (2016). When service turns smart: Implications for customer-firm relationships. In Proceedings of the 25th annual Frontiers in Service Conference