When service turns smart: Implications for customer-firm relationships

Per Carlborg, Daniel Ellström, Christian Kowalkowski

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Original language	English
Title of host publication	Proceedings of the 25th annual Frontiers in Service Conference
Publication date	2016
Publication status	Published - 2016
MoE publication type	A4 Article in conference proceedings
Event	Frontiers in Service Conference - Bergen, Norway Duration: 23.06.2016 → 26.06.2016 Conference number: 25

Keywords

@inproceedings{b772653a656148a1aa8fc126e4093d55,

title = "When service turns smart: Implications for customer-firm relationships",

keywords = "512 Business and Management",

author = "Per Carlborg and Daniel Ellstr{\"o}m and Christian Kowalkowski",

note = " Volume: Proceeding volume: ; Frontiers in Service Conference ; Conference date: 23-06-2016 Through 26-06-2016",

year = "2016",

language = "English",

booktitle = "Proceedings of the 25th annual Frontiers in Service Conference",

}