Work in progress: Do values matter in health care service quality assessment? -an empirical study of hospital service quality in the People's Republic of China

Fuxiang Wei; Pia Polsa; Shuyuan Pei

doi:10.1109/ICSSSM.2006.320700

Work in progress: Do values matter in health care service quality assessment? -an empirical study of hospital service quality in the People's Republic of China

Fuxiang Wei^*, Pia Polsa, Shuyuan Pei

^*Corresponding author for this work

Marketing, Helsinki

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Abstract

With the deepening process of the globalization, changing value systems become more and more important in global management. The paper explores the relationship between cultural values at individual level and perceptions of quality of hospital services in an economy that both socially and economically and even culturally is under a process of huge transition. The preliminary results show that contemporary Chinese patients' values indeed influence their assessment of health care services and that the values itself are under flux. The results are tentative and the work is in process.

Original language	English
Title of host publication	2006 International Conference on Service Systems and Service Management
Number of pages	6
Publisher	IEEE Computer Society
Publication date	2007
Pages	1322-1328
Article number	4114682
ISBN (Print)	1424404517, 9781424404513
DOIs	https://doi.org/10.1109/ICSSSM.2006.320700
Publication status	Published - 2007
MoE publication type	A4 Article in conference proceedings
Event	ICSSSM'06: 2006 International Conference on Service Systems and Service Management - Troyes, France Duration: 25.10.2006 → 27.10.2006

Publication series

Name	Proceedings - ICSSSM'06: 2006 International Conference on Service Systems and Service Management
Volume	2
ISSN (Print)	2161-1890
ISSN (Electronic)	2161-1904

Keywords

512 Business and Management
Customer perceived service quality
Health care
The People's Republic of China
Values

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.1109/ICSSSM.2006.320700

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Wei, F., Polsa, P., & Pei, S. (2007). Work in progress: Do values matter in health care service quality assessment? -an empirical study of hospital service quality in the People's Republic of China. In 2006 International Conference on Service Systems and Service Management (pp. 1322-1328). Article 4114682 (Proceedings - ICSSSM'06: 2006 International Conference on Service Systems and Service Management; Vol. 2). IEEE Computer Society. https://doi.org/10.1109/ICSSSM.2006.320700

Wei, Fuxiang ; Polsa, Pia ; Pei, Shuyuan. / Work in progress : Do values matter in health care service quality assessment? -an empirical study of hospital service quality in the People's Republic of China. 2006 International Conference on Service Systems and Service Management. IEEE Computer Society, 2007. pp. 1322-1328 (Proceedings - ICSSSM'06: 2006 International Conference on Service Systems and Service Management).

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abstract = "With the deepening process of the globalization, changing value systems become more and more important in global management. The paper explores the relationship between cultural values at individual level and perceptions of quality of hospital services in an economy that both socially and economically and even culturally is under a process of huge transition. The preliminary results show that contemporary Chinese patients' values indeed influence their assessment of health care services and that the values itself are under flux. The results are tentative and the work is in process.",

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Wei, F, Polsa, P & Pei, S 2007, Work in progress: Do values matter in health care service quality assessment? -an empirical study of hospital service quality in the People's Republic of China. in 2006 International Conference on Service Systems and Service Management., 4114682, Proceedings - ICSSSM'06: 2006 International Conference on Service Systems and Service Management, vol. 2, IEEE Computer Society, pp. 1322-1328, ICSSSM'06: 2006 International Conference on Service Systems and Service Management, Troyes, France, 25.10.2006. https://doi.org/10.1109/ICSSSM.2006.320700

Work in progress: Do values matter in health care service quality assessment? -an empirical study of hospital service quality in the People's Republic of China. / Wei, Fuxiang; Polsa, Pia; Pei, Shuyuan.
2006 International Conference on Service Systems and Service Management. IEEE Computer Society, 2007. p. 1322-1328 4114682 (Proceedings - ICSSSM'06: 2006 International Conference on Service Systems and Service Management; Vol. 2).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

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Wei F, Polsa P, Pei S. Work in progress: Do values matter in health care service quality assessment? -an empirical study of hospital service quality in the People's Republic of China. In 2006 International Conference on Service Systems and Service Management. IEEE Computer Society. 2007. p. 1322-1328. 4114682. (Proceedings - ICSSSM'06: 2006 International Conference on Service Systems and Service Management). doi: 10.1109/ICSSSM.2006.320700

Work in progress: Do values matter in health care service quality assessment? -an empirical study of hospital service quality in the People's Republic of China

Abstract

Publication series

Keywords

UN SDGs

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