CERS - Centre for Relationship Marketing and Service Management, Helsingfors

Forskningsresultat

Forskningsresultat per år 1994 2006 2008 2009 2010 2011 2012 2013 2014 2024

• 112 Konferensbidrag
• 112 Artikel
• 35 Kapitel
• 15 Beställd rapport
• 33 Mer
  • 14 Bok
  • 9 Antologi
  • 4 Doktorsavhandling
  • 3 Översiktsartikel
  • 2 Ledare
  • 1 Kommentar/debatt

Forskningsresultat per år

Forskningsresultat per år

Sökresultat

• 2012

  Identifying valuable Facebook Brand Community Member Segments

  Pihlström, M. H., Gummerus, J., Liljander, V. & Weman, E., 2012, SERVSIG.

  Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

• New forms of participant observation in service development research

  von Koskull, C., 2012, Australian & New Zealand Marketing Academy (ANZMAC) Conference Proceedings 2012.

  Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

• Practices and experiences: challenges and opportunities for value research

  Helkkula, A., Kelleher, C. & Pihlström, M. H., 2012, I: Journal of Service Management. 23, 4, s. 554-570 17 s.

  Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

  Fil
  64 Citeringar (Scopus)

• Return on relationships: conceptual foundation and measurement of mutual value gains from relational business engagements

  Grönroos, C. & Helle, P., 30.05.2012, I: Journal of Business & Industrial Marketing. 27, 5, s. 344-359 16 s.

  Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

  • Intangible Asset 100%
  • Shared Value 71%
  54 Citeringar (Scopus)

• Segmentoimalla lisää myyntiä ja sitoutuneita asiakkaita

  Pihlström, M. H. & Lähdemäki, T., 2012, Asiakkuusmarkkinoinnin vuosikirja 2012. Suomen asiakkuusmarkkinointiliitto

  Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Kapitel › Vetenskaplig › Peer review

• Service Innovation as an Experience: Differences between Employee and User Narratives

  Helkkula, A. & Holopainen, M., 2012, User-Based Innovations in Services. Toivonen, M. & Sundby, J. (red.). Edward Elgar Publishing

  Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Kapitel › Vetenskaplig › Peer review

• Service innovations and innovation ecosystems as social constructions

  Helkkula, A., Kelleher, C. & Toivonen, M., 2012, Innovative Service Perspectives: Proceedings from the AMA SERVSIG International Service Research Conference, Helsinki, Finland, June 7-9 2012. Mickelsson, J. & Helkkula, A. (red.). Hanken School of Economics

  Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

• Strategic stakeholder integration in service innovation – focusing on value-in-use

  Rindell, A., Strandvik, T. & Sten, J., 2012, Cambridge Service Week 2012. Cambridge University Press

  Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

  • Service Innovation 100%
  • Stakeholders 100%
  • Integration 100%
  • Conceptualization 60%
  • Housing 60%

• The challenges of 'sticking to the plan' in the service innovation process

  von Koskull, C. & Strandvik, T., 2012, International Product Development Management Conference.

  Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

• The emergence of the new service marketing: Nordic School perspectives

  Gummesson, E. & Grönroos, C., 2012, I: Journal of Service Management. 23, 4, s. 479-497 18 s.

  Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review
  76 Citeringar (Scopus)

• The use of services marketing knowledge. A case study approach

  Kauppinen-Räisänen, H. & Grönroos, C., 05.2012, The 12th INTERNATIONAL RESEARCH CONFERENCE IN SERVICE MANAGEMENT.

  Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

• What is service and how it is innovated? – A Practice Theoretical Multiple Case Study

  Skålén, P., Gummerus, J., von Koskull, C. & Magnusson, P., 2012, AMA SERVSIG International Research Conference 2012.

  Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review
• 2011

  A Customer Ecosystem Perspective on Service

  Voima, P., Heinonen, K., Strandvik, T., Mickelsson, K-J. & Arantola-Hattab, L. J., 2011, QUIS 12: Advances in Service Quality, Innovation and Excellence. van der Rhee, B. & Victorino, L. (red.). CHR - Center for Hospitality Research, s. 1015-1024 10 s.

  Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

  Fil

  • Ecosystems 100%
  • Service Industries 100%
  • Perspective 100%
  • Customers 100%
  • Service 100%

• A service perspective on business relationships: The value creation, interaction and marketing interface

  Grönroos, C., 2011, I: Industrial Marketing Management. 40, 1, s. 240-247 8 s.

  Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review
  445 Citeringar (Scopus)

• Bond audit, a method for evaluating business relationships

  Wendelin, R., 2011, I: Journal of Business & Industrial Marketing. 26, 3, s. 211-217 7 s.

  Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review
  8 Citeringar (Scopus)

• Branding: The Past, Present, and Future: A Study of the Evolution and Future of Branding

  Hampf, A. & Lindberg-Repo, K. H., 2011, Helsinki: Hanken School of Economics. 24 s. (Working Papers / Meddelanden; nr. 556)

  Forskningsoutput: Bok/rapport › Beställd rapport

• Characterising the concept of service experience

  Helkkula, A., 2011, I: Journal of Service Management. 22, 3, s. 367-389 23 s.

  Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review
  190 Citeringar (Scopus)

• Co-creating health

  Reijonsaari, K., Helkkula, A. & Linna, M., 2011, Service Dominant logic, Network & Systems Theory and Service Science: Integrating Three Perspectives for a New Service Agenda. Gummesson, E., Mele, C. & Polese, F. (red.). Napoli: Giannini Editore

  Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

• Collaborative Value Co-Creation in Crowd Sourced Online Communities – Acknowledging and Resolving Competing Commercial and Communal Tensions

  Kelleher, C., Whalley, A. & Helkkula, A., 2011, Research in Consumer Behavior. Belk, R. W., Grayson, K., Muñiz, A. M. & Schau, H. J. (red.). Emerald Group Publishing, Vol. 13. s. 1-18 18 s. (Emerald Book Series; vol. 13).

  Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Kapitel › Vetenskaplig › Peer review

  • Co-Creation 100%
  • Online Community 100%
  • Communities 100%
  • Online Communities 100%
  • Community Member 100%
  10 Citeringar (Scopus)

• Collaborative Value Co-Creation in Crowd Sourced Online Communities – Acknowledging and Resolving Competing Commercial and Communal Tensions

  Kelleher, C., Whalley, A. & Helkkula, A., 07.07.2011, Consumer Culture Theory Conference. Grayson, K., Muniz, A. M. & Schau, H. J. (red.). Evanston, IL, Vol. Kellogg School of Business.

  Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Yrkesinriktad

• Consumer Motivations to Join a Facebook Brand Community

  Gummerus, J., Liljander, V., Weman, E. & Pihlström, M. H., 2011, Proceedings of the Academy of Marketing Conference 2011: Marketing Fields Forever. Patterson, A. & Oakes, S. (red.). Liverpool: AM - Academy of Marketing

  Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

• Corporate Brand Repositioning with CSR as the Differentiating Factor: A Study on Consumer Perceptions

  Vilppo, T. & Lindberg-Repo, K. H., 2011, Helsinki: Hanken School of Economics. 23 s. (Working Papers / Meddelanden; nr. 557)

  Forskningsoutput: Bok/rapport › Beställd rapport

• Drivers of Continuous Use of Mobile Wellness Service

  Pihlström, M. H. & Immonen, J., 2011, ANZMAC Conference.

  Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

• Drivers of Continuous Use of Mobile Wellness Service

  Pihlström, M. H. & Immonen, J., 2011, Lifestyle and Mobile Communication workshop.

  Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

• Experiences and Practices – Challenges and Opportunities for Value Research

  Helkkula, A. & Kelleher, C., 06.2011, The Naples Forum on Service 2011.

  Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

• Making sense of value and value co-creation in service logic

  Grönroos, C. & Voima, P., 2011, Hanken School of Economics. 35 s. (Working papers; nr. 559)

  Forskningsoutput: Bok/rapport › Beställd rapport

  • Co-Creation 100%
  • Service Industries 100%
  • Logic 100%
  • Value Creation 100%
  • Service Logic 100%

• Nine Propositions for Language Influence in Services

  Holmqvist, J. & Grönroos, C., 2011, 10th Internationl Marketing Trends Conference.

  Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

• Scripting practices for mutual gain: Value co-creation in business networks

  Helle, P., 2011, Service Dominant logic, Network & Systems Theory and Service Science: integrating three perspectives for a new service agenda. Gummesson, E., Mele, C. & Polese, F. (red.). Napoli: Giannini Editore

  Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

• Service development as practice: A rhetorical analysis of customer-related arguments in a service development project

  von Koskull, C. & Fougère, M., 2011, I: Scandinavian Journal of Management. 27, 2, s. 205-220 16 s.

  Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

  Fil
  15 Citeringar (Scopus)

• Shifting emphasis in service innovation research from customer information acquisition to its use: Opening the black box of use

  von Koskull, C. & Gummerus, J., 2011, 18th IPDM Conference, 5-7th June, Delft, Holland.

  Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

• Strategic Brand Management: A European Perspective

  Keller, K. L., Apéria, T. & Georgson, M., 29.11.2011, 2 red. FT Prentice Hall. 968 s.

  Forskningsoutput: Bok/rapport › Bok › Vetenskaplig › Peer review

• Systems of Consumer Practice as Context for Service Usage

  Mickelsson, K-J., 2011, QUIS 12: Advances in Service Quality, Innovation and Excellence. van der Rhee, B. & Victorino, L. (red.). Itchaca, NY, USA, s. 730-737 8 s.

  Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

  Öppen tillgång

  Fil

  • Service Industries 100%
  • Consumers 100%
  • Context 100%
  • Service 100%
  • Consumer Practice 100%

• Using activityscapes to illustrate value in systems of consumer practices

  Mickelsson, K-J., 2011, The Roots and Fruits of the Nordic Consumer Research. Laaksonen, P. & Jyrinki, H. (red.). Vaasa, (Proceedings of the University of Vaasa; nr. 163).

  Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

• Using Service Stories to Trace the Customer's Logic

  Nyman, H., Mickelsson, K-J. & Strandvik, T., 2011, QUIS 12: Advances in Service Quality, Innovation and Excellence. van der Rhee, B. & Victorino, L. (red.). Itchaca, NY, USA, s. 766-774 9 s.

  Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

• Value co-creation in service logic: A critical analysis

  Grönroos, C., 2011, I: Marketing Theory. 11, 3, s. 279-301 23 s.

  Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review
  1109 Citeringar (Scopus)
• 2010

  A customer-dominant logic of service

  Heinonen, K., Strandvik, T., Mickelsson, K-J., Edvardsson, B., Sundstrom, E. & Andersson, P., 2010, I: Journal of Service Management. 21, 4, s. 531-548 18 s.

  Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

  Fil
  509 Citeringar (Scopus)

• Adopting a service logic in manufacturing Conceptual foundation and metrics for mutual value creation

  Grönroos, C. & Helle, P., 2010, I: Journal of Service Management. 21, 5, s. 564-590 27 s.

  Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review
  208 Citeringar (Scopus)

• A Framework for Examining Phenomenological Value: VALCONEX - Value in Context Experience

  Helkkula, A. & Kelleher, C., 2010, 11th International Research Seminar in Service Management, La Londe les Maures, France, May 25-28, 2010.

  Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

• A Phenomenological Approach to the Study of Market

  Helkkula, A. & Kelleher, C., 2010, FMM 2010 The Forum on Markets and Marketing: Extending Service-Dominant Logic, University of Cambridge UK, Sep 23-26, 2010.

  Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

• Blir företag mera marknadsorienterade i tider av recession?

  Grönroos, C. & Degenhardt, T. C-J., 2010, I: Ekonomiska Samfundets Tidskrift. 63, 3, s. 155-174 20 s.

  Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

• Branding strategies for a global challenge: A roadmap for firms expanding into global market

  Dube, A. & Lindberg-Repo, K. H., 09.04.2010, Book of Abstracts: 6th International Conference of the AM's Brand, Identity and Corporate Reputation SIG. Barcelona: ESADE - Ramon Llull University, s. 97 1 s.

  Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

• Challenges with Developing Total Business Solutions in Banking Cases from Four European Countries

  Wendelin, R., 2010, The 5th FSI Symposium 2010 in New York. FINANCIAL SERVICES REGULATION: IMPACT ON ACCOUNTING, MANAGEMENT, AND MARKETING. Tomic, D. I. M. (red.).

  Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

• Circularity of Customer Service Experience and Customer Perceived Value

  Helkkula, A. & Kelleher, C., 2010, I: Journal of Customer Behavior. 9, 1, s. 37-53 17 s.

  Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

• Collective Consumer Value Creation in Consumer Communities

  Kelleher, C. & Helkkula, A., 2010, 19th Annual Frontiers in Service Conference, Karlstad, Sweden, June 10-13, 2010.

  Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

• Consumers Constructing Product Brands: Mapping Image Heritage for Understanding Image-In-Use

  Rindell, A. & Mickelsson, K-J., 2010, The Roots and Fruits of the Nordic Consumer Research. Laaksonen, P. & Jyrinki, H. (red.). Vaasa, (Proceedings of the University of Vaasa; nr. 163).

  Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

• Critical Waves in Business Relationships: An extension of the critical incident perspective

  Edvardsson, B., Kowalkowski, C., Strandvik, T. & Voima, P., 2010, NORD2010, 7th Nordic Workshop on Relationship Dynamics, Gimo, Sweden, October 6-8, 2010. Havila, V. (red.).

  Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

• Customer-Centric Co-Creation of Value Propositions

  Kelleher, C., Helkkula, A. & Holmlund, M., 2010, 18th International Colloquium in Relationship Marketing. University of Reading, Henley Business School, Reading, UK, September 27-30, 2010. Dibley, A. (red.). Henley, UK, 7 s.

  Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

• Customer Energy in Relationships

  Heinonen, K., Strandvik, T. & Mickelsson, K-J., 2010, Combi 2010 : Conference Proceedings, Vantaa, Finland, 7-10 October 2010. Riihelä, T. & Mattila, M. (red.). Vantaa, s. 151-180 30 s. (Laurea publications, A series; nr. 72).

  Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

• Customer Energy in Relationships

  Heinonen, K., Mickelsson, K-J. & Strandvik, T., 2010, Helsinki: Hanken School of Economics. 29 s. (Hanken School of Economics Working Papers; nr. 553)

  Forskningsoutput: Bok/rapport › Beställd rapport

• Customer Focus in Finnish Boardrooms Before and After the Economic Downturn

  Strandvik, T., Wendelin, R. & Nyman, H., 2010, Proceedings from the 16th CBIM Academic Workshop Marketing Value Creation: Process, Service, Brands and Relationships. San Juan, Puerto Rico, USA, January 15-18, 2010.

  Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review