CERS - Centre for Relationship Marketing and Service Management – Publikationer

2019

Are you ready for relationship marketing? It is a business challenge

Grönroos, C., 2019, Handbook of Advances in Marketing in an Era of Disruptions: Essays in Honour of Jagdish N. Sheth. Parvatiyar, A. & Sisodia, R. (red.). New Delhi: Sage publications, s. 307-317 11 s.

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Kapitel › Vetenskaplig › Peer review

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Asiakaspotentiaali kartalle

Pura, M., 2019, Asiakkuusmarkkinoinnin vuosikirja. Helsinki: Suomen asiakkuusmarkkinointiliitto, 2 s. (Asiakkuusmarkkinoinnin vuosikirja; vol. 2019).

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Kapitel › Yrkesinriktad

Brand discrepancies in networks: Empirical illustrations from food and furniture branding in SMEs

Norrgrann, A. & Saraniemi, S., 24.08.2019, Proceedings of Nordic Academy of Management Conference 24.8.2019. University of Vaasa

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

Industrial internet of things business models in the machine-to-machine context

Lemminen, S., Rajahonka, M., Wendelin, R. & Westerlund, M., 21.08.2019, I: Industrial Marketing Management. 84, s. 298-311 14 s.

Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

89 Citeringar (Scopus)

Market Innovation in Service Business

Holmlund, M., Strandvik, T. & Lähteenmäki, I., 10.06.2019, QUIS16 Advancing Service Research and Practice. CTF - Service Research Center, Karlstad University

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

Sustainable Digital Food Trails: From the Woods to My Plate

Liewendahl, H. & Pura, M., 20.06.2019, Management and sustainability: creating shared value in the digital era: Extended Abstract. Sapienza University of Rome, June 20-21, 2019.

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

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"When your dog matches your decor": Object agency of living and non-living entities in home assemblage

Syrjälä, H. & Norrgrann, A., 2019, Consumer Culture Theory. Bajde, D., Kjeldgaard, D. & Belk, R. W. (red.). Bingley, United Kingdom: Emerald, s. 39-54 16 s. (Research in Consumer Behavior; vol. 20).

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5 Citeringar (Scopus)

Viltkött direkt från jägarna? Riistanlihaa suoraan metsästäjältä? Kartläggning av flaskhalsar i inköpsprocessen i HoReCa sektorn i Finland

Pura, M., Liewendahl, H. & Fred, M., 2019, Vasa: Yrkeshögskolan Novia. 30 s. (Serie R: Rapporter; nr. 4/2019)

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2018

Archetypes of Service Innovation: Implications for Value Cocreation

Helkkula, A., Kowalkowski, C. & Tronvoll, B., 01.01.2018, I: Journal of Service Research. 21, 3, s. 284-301 18 s.

Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

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158 Citeringar (Scopus)

GLUTTONY: No taste without the waste? Gluttony in bakery product retailing

Alhonnoro, L. & Norrgrann, A., 2018, Seven deadly sins in consumption. Syrjälä, H. & Leipämaa-Leskinen, H. (red.). Cheltenham, UK ; Northampton, MA, USA: Edward Elgar Publishing, s. 78-95

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Kapitel › Vetenskaplig › Peer review

Ikäloppu asiakas vai asiakas lopunikää?

Pura, M., 2018, Asiakkuusmarkkinoinnin vuosikirja. Helsinki: Suomen asiakkuusmarkkinointiliitto, s. 83-85 3 s. (Asiakkuusmarkkinoinnin vuosikirja; vol. 2018).

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Kapitel › Yrkesinriktad

Market Dynamics as a Managerial Sensemaking Issue

Holmlund, M., Strandvik, T. & Lähteenmäki, I., 18.09.2018, NoRD Workshop on Relationship Dynamics. 10 red. Karlstad: CTF - Service Research Center, Karlstad University, 30 s.

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

Multifaceted autoetnography: Theoretical advancements, practical considerations and field illustrations

Norrgrann, A. (red.) & Syrjälä, H. (red.), 2018, New York: Nova Science Publishers. 217 s. (Research Methodology and Data Analysis)

Forskningsoutput: Bok/rapport › Antologi › Vetenskaplig › Peer review

Play with friends, against machine or all alone? Social in-game mechanics as a predictor of gamer lifetime value

Pura, M. & Mickelsson, K-J., 27.07.2018, 2018 Global marketing conference at Tokyo: Bridging Asia and the World: Searching for Academic Excellence and Best Practice in Marketing and Management. Choi, J. (red.). Tokyo, Japan, s. 1261-1262 2 s. (Global marketing conference proceedings).

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

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Prosuming news in an unbounded media landscape: A study of young adults

Norrgrann, A., Ravald, A., Buss, E., Hjerpe, E. & Storbacka, S-C., 11.2018, I: Kulutustutkimus.Nyt . 12, 1-2, s. 33-45 13 s.

Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

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When your dog matches your decor: Object agency of living and non-living entities in home assemblage

Syrjälä, H. & Norrgrann, A., 2018, Proceedings of the 13th annual Consumer Culture Theory Conference (CCT) 2018.

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

“One of These Days, Things are Going to Change!” How Do you Make Sense of Market Disruption?

Strandvik, T., Holmlund, M. & Lähteenmäki, I., 13.04.2018, I: Business Horizons. 61, 3, s. 477-486 10 s.

Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

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16 Citeringar (Scopus)

2017

Changing urban identities on a discursive map

Huovinen, A., Timonen, E., Leino, T. & Seppälä, T., 05.09.2017, I: City, Culture and Society. 11, December, s. 20-28 9 s.

Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

10 Citeringar (Scopus)

Digitalization Challenging Institutional Logics: Top Executive Sensemaking of Service Business Change

Holmlund, M., Strandvik, T. & Lähteenmäki, I., 12.01.2017, I: Journal of Service Theory and Practice. 27, 1, s. 219-236 18 s.

Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

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26 Citeringar (Scopus)

Fashionably voluptuous : normative femininity and resistant performative tactics in fatshion blogs

Harju, A. A. & Huovinen, A., 2017, Gendering Theory in Marketing and Consumer Research. Arsel, Z., Eräranta, K. & Moisander, J. (red.). London: Routledge, (Key issues in marketing management.).

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Kapitel › Vetenskaplig › Peer review

Guest editorial: relationship marketing – past, present and future

Gummerus, J., Koskull von, C. & Kowalkowski, C., 2017, I: Journal of Services Marketing. 31, 1, s. 1-5

Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig

52 Citeringar (Scopus)

Mediaosaaminen ratkaisee, kuka politiikan kentillä menestyy (kirja-arvio)

Huovinen, A., 2017, I: Aikuiskasvatus. 2017, 4, s. 318-319 2 s.

Forskningsoutput: Tidskriftsbidrag › Kommentar/debatt › Vetenskaplig

Social in-game Mechanics Effect on Purchases over time: Conference presentation

Pura, M., Mickelsson, K-J. & Kaipainen, M., 12.06.2017, Proceedings of Wharton Customer Analytics Initiative Symposium: Wharton Customer Analytics Initiative. San Fransisco, 4

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Yrkesinriktad

2016

Avoin vertaisarvio Kalle Lampelan ekspositioon Poliittisen utopian sinnikkyys - Representaatioanalyysia piirtämällä.

Huovinen, A., 2016, I: Ruukku : taiteellisen tutkimuksen kausijulkaisu. 2016, 6

Forskningsoutput: Tidskriftsbidrag › Översiktsartikel › Peer review

Company Anniversaries as an Expression of Corporate History or Corporate Heritage

Rindell, A., Tikkanen, H. & Strandvik, T., 2016, Proceedings of the International Symposium on Corporate Heritage. Aix-Marseille Graduate School of Management

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

Disinformaatio, vihapuhe ja mediakasvatuksen keinot

Huovinen, A., Kohonen, I., Laakkonen, S., Lönnqvist, S., Simola, E., Tammi, R. & Weselius, H., 2016, Näkökulmia. Töyry, M. & Mediakollektiivi, O. (red.). Helsinki: Koulukino

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Kapitel › Yrkesinriktad

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Emotional Strategizing in Service Innovation

Koskull von, C., Strandvik, T. & Tronvoll, B., 02.2016, I: Management Decision. 54, 2, s. 270-287

Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

11 Citeringar (Scopus)

How Employees form the Organisational Identity (Over time / Heritage)

Rindell, A., Tikkanen, H. & Strandvik, T., 2016, 10th Global Brand Conference of the AM's Brand, Corporate Identity and Reputation SIGSpecial Interest Group. University of Turku

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

2015

Are service marketing models really used in modern practice?

Kauppinen-Räisänen, H. & Grönroos, C., 2015, I: Journal of Service Management. 26, 3, s. 346-371

Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

16 Citeringar (Scopus)

Consumer dominant value creation: A theoretical response to the recent call for a consumer dominant logic for marketing

Anker, T. B., Sparks, L., Moutinho, L. & Grönroos, C., 2015, I: European Journal of Marketing. 49, 3/4, s. 532-560 29 s.

Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

74 Citeringar (Scopus)

Customer experience of using interactive screens in the city

Pura, M. & Spilling, K., 18.06.2015, Proceedings of QUIS 14: Accelerate the Impact of Service Research. Zhao, X., Zhang, J. J. & Han, H. J. (red.). Shanghai: China Europe International Business School, s. 797 805 s.

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

Customer experience of using touch screens in city guidance

Pura, M. H. & Spilling, K., 2015, QUIS14 : Accelerate the Impact of Service Research. Zhao, X., Zhang, J. J. & Han, H. J. (red.). China Europe International Business School, s. 802-810

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Essentials of Customer Dominant Logic

Strandvik, T. & Heinonen, K., 2015, The Nordic School : Service Marketing and Management for the Future. Gummerus, J. & von Koskull, C. (red.). Helsinki: Hanken School of Economics, s. 111-128 18 s.

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Kapitel › Vetenskaplig › Peer review

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Ethnography in service innovation: a multi angle lens through human, machine and virtual observation modes

Pura, M. & Koskull von, C., 02.12.2015, Innovation and growth strategies in marketing: ANZMAC 2015 proceedings. Sydney: UNSW Australia Business School

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

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Exploring the Time Dimension of Country-of-Origin Effects on Portuguese Wine

Rindell, A., Nurmilehto, C. & Kauppinen-Räisänen, H., 2015, Contemporary Trends and Perspectives in Wine and Agrifood Management. University of Salento

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

Exploring value propositions and service innovation: a service-dominant logic study

Skålén, P., Gummerus, J., von Koskull, C. & Magnusson, P., 2015, I: Journal of the Academy of Marketing Science. 43, 2, s. 137-158

Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

327 Citeringar (Scopus)

How buyer-seller relationship orientation affects adaptation of sales processes to the buying process

Viio, P. & Grönroos, C., 2015, I: Industrial Marketing Management. 52, s. 37-46

Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

43 Citeringar (Scopus)

Mission impossible - emotional strategizing in service innovation management

Koskull von, C., Tronvoll, B. & Strandvik, T., 02.06.2015, 31st EGOS Colloquium 2015 Proceedings: Subtheme 61: Strategy as practice: Cognition, Emotions and Strategy.

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

Nopea mallinnus verkkokaupassa – ennakoi mitä tarjota, kenelle ja milloin?

Pura, M., 2015, I: Asiakkuusmarkkinointi vuosikirja. 3 s.

Forskningsoutput: Tidskriftsbidrag › Artikel › Yrkesinriktad

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Social Value co-creation using sport mobile apps

Pura, M. & Radicchi, E., 12.11.2015, Sport in Changing social, economic, political, and cultural contexts: Book of abstracts. University of Physical Education, s. 39-40 2 s.

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

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The Essence of the Nordic School

Grönroos, C., Koskull von, C. & Gummerus, J., 2015, The Nordic School : Service Marketing and Management for the Future. Gummerus, J. & von Koskull, C. (red.). Hanken School of Economics, s. 29-32 4 s.

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Kapitel › Vetenskaplig › Peer review

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The role of psychological distance in value creation

Holmqvist, J., Guest, D. & Grönroos, C., 2015, I: Management Decision. 53, 7, s. 1430 - 1451

Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

27 Citeringar (Scopus)

Value co-creation: critical reflections

Grönroos, C., Strandvik, T. & Heinonen, K., 2015, The Nordic School : Service Marketing and Management for the Future. Gummerus, J. & von Koskull, C. (red.). Helsinki: Hanken School of Economics, s. 69-81 13 s.

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Kapitel › Vetenskaplig › Peer review

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2014

Am I worth it? Gifting myself with luxury

Kauppinen-Räisänen, H., Gummerus, J., von Koskull, C., Finne, Å., Helkkula, A., Kowalkowski, C. & Rindell, A., 2014, I: Journal of Fashion Marketing and Management. 18, 2, s. 112-132 21 s.

Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

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20 Citeringar (Scopus)

Consumer willingness to communicate in a second language: Communication in service settings

Holmqvist, J., Van Vaerenbergh, Y. & Grönroos, C., 2014, I: Management Decision. 52, 5, s. 950-966 17 s.

Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

22 Citeringar (Scopus)

Conveying conscientiousness: Exploring environmental images across servicescapes

Kauppinen-Räisänen, H., Rindell, A. & Åberg, C., 2014, I: Journal of Retailing and Consumer Services. 21, 4, s. 520-528 9 s.

Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

21 Citeringar (Scopus)

13 Citeringar (Scopus)

Emotional strategizing in service innovation management

Koskull von, C., Strandvik, T. & Tronvall, B., 2014, AMA Servsig 2014 Conference. University of Macedonia, 6 s.

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

CERS - Centre for Relationship Marketing and Service Management

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