CERS - Centre for Relationship Marketing and Service Management

Telefon+358 (0)9 431 331
E-post[email protected]
Webbplatshttps://www.hanken.fi/sv/node/2368986

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Arkadiankatu 28, P.O. Box 478
00101 Helsinki
Finland

114 Artikel
113 Konferensbidrag
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2020
Service Experience in Customers’ Everyday Contexts: An Investigation of Customers’ Experiences from Using Smartphone Apps
Dube, A., 2020, Helsinki: Hanken School of Economics. 180 s.
Forskningsoutput: Avhandling › Doktorsavhandling › Samling av artiklar

Öppen tillgång
2010

Service Experience in an Innovation Context
Helkkula, A., 2010, Helsinki: Hanken School of Economics. 130 s.
Forskningsoutput: Avhandling › Doktorsavhandling › Samling av artiklar
2009

Use of Customer Information: An Ethnography in Service Development
Koskull von, C., 2009, Helsinki: Hanken School of Economics.
Forskningsoutput: Avhandling › Doktorsavhandling › Monografi
2006

Transfers of family businesses to non-family buyers. The selling business family perspective
Sten, J. H., 2006, Helsinki: Swedish School of Economics and Business Administration. 234 s.
Forskningsoutput: Avhandling › Doktorsavhandling › Monografi