• 1890 Citeringar
  • 16 h-Index
19942019

Research output per year

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Forskningsresultat

2019

Market Innovation in Service Business

Holmlund, M., Strandvik, T. & Lähteenmäki, I., 10.06.2019, QUIS16 Advancing Service Research and Practice. CTF - Service Research Center, Karlstad University

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKonferensbidragVetenskapligPeer review

Revealing business customers’ hidden value formation in service

Strandvik, T., Heinonen, K. & Vollmer, S., 2019, I : Journal of Business & Industrial Marketing. 34, 6, s. 1145-1159 15 s.

Forskningsoutput: TidskriftsbidragArtikelVetenskapligPeer review

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2018

Between outside and inside – Liminality of corporate heritage

Rindell, A. & Strandvik, T., 2018, Proceedings of the 7th International Corporate Heritage Symposium.

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKonferensbidragVetenskapligPeer review

Corporate brand relationships influence on the initiation of customer relationships in B2B service

Rindell, A. & Strandvik, T., 2018, Proceedings of the 20th International Corporate Identity Group ICIG 2018. s. 30-31 2 s.

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKonferensbidragVetenskapligPeer review

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Corporate image heritage in B2B

Rindell, A. & Strandvik, T., 2018, Proceedings of the Corporate and Marketing Communications Conference CMC 2018.

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKonferensbidragVetenskapligPeer review

Market Dynamics as a Managerial Sensemaking Issue

Holmlund, M., Strandvik, T. & Lähteenmäki, I., 18.09.2018, NoRD Workshop on Relationship Dynamics. 10 red. Karlstad: CTF - Service Research Center, Karlstad University, 30 s.

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKonferensbidragVetenskapligPeer review

Mental models of customer ownership in the executive board: A case study in the pension insurance sector

Talonen, A., Holmlund, M. & Strandvik, T., 25.05.2018, I : Journal of Co-operative Organization and Management. 6, 1, s. 1-10 10 s.

Forskningsoutput: TidskriftsbidragArtikelVetenskapligPeer review

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Revealing the Hidden Corporate Brand Perspective in Business Relationships

Koporcic, N., Norrgrann, A., Rindell, A., Saraniemi, S., Strandvik, T. & Törnroos, J-Å., 2018, 10th Nordic Workshop on Relationship Dynamics - NoRD2018.

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKonferensbidragVetenskapligPeer review

The Dynamics Of Corporate Brand Relationships In B2B Service Business

Strandvik, T. & Rindell, A., 2018, 10th Nordic Workshop on Relationship Dynamics-NoRD2018, Karlstad, Sweden, September 19-21, 2018 .

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKonferensbidragVetenskapligPeer review

“One of These Days, Things are Going to Change!” How Do you Make Sense of Market Disruption?

Strandvik, T., Holmlund, M. & Lähteenmäki, I., 13.04.2018, I : Business Horizons. 61, 3, s. 477-486 10 s.

Forskningsoutput: TidskriftsbidragArtikelVetenskapligPeer review

2017

A consumer perspective on news as a transformative service

Strandvik, T., Mickelsson, K-J. & Lipkin, M., 2017, Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, June 12-15 2017, Porto, Portugal. s. 21 25 s.

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKonferensbidragVetenskapligPeer review

Active News Consumers and the News Service in Transition

Mickelsson, K-J., Lipkin, D., Strandvik, T. & Lipkin, M. M-L., 2017, Helsinki: Hanken School of Economics. 59 s.

Forskningsoutput: Bok/rapportBeställd rapport

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Customer Ecosystems and the News Consumption Experience

Mickelsson, K-J., Strandvik, T. & Lipkin, D., 2017, Proceedings of the 24th Nordic Academy of Management Conference (NFF 2017). Bodö

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKonferensbidragVetenskapligPeer review

Customers' Corporate Brand Relationships in B2B

Rindell, A. & Strandvik, T., 2017, 5th International Consumer Brand Relationships Conference Proceedings. Porto, Portugal: Porto Business

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKonferensbidragVetenskapligPeer review

Digitalization Challenging Institutional Logics: Top Executive Sensemaking of Service Business Change

Holmlund, M., Strandvik, T. & Lähteenmäki, I., 12.01.2017, I : Journal of Service Theory and Practice. 27, 1, s. 219-236 18 s.

Forskningsoutput: TidskriftsbidragArtikelVetenskapligPeer review

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9 Citeringar (Scopus)

Making Sense of a Disruptive Market: Insights from Wealth Management

Holmlund, M., Strandvik, T. & Lähteenmäki, I., 12.06.2017, Proceedings of the 15th QUIS Symposium : International Research Symposium on Service Excellence in Management. Patricio, L. (red.). Porto, Vol. 15.

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKonferensbidragVetenskapligPeer review

Presence – A Complement to Service Interaction

Strandvik, T. & Heinonen, K., 2017, Proceedings of the International Research Symposium on Service Excellence in Management (QUIS), June 12-15 2017, Porto, Portugal.

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKonferensbidragVetenskapligPeer review

Reflections on customers’ primary role in markets

Heinonen, K. & Strandvik, T., 15.09.2017, I : European Management Journal. 36, 1, s. 1-11 11 s.

Forskningsoutput: TidskriftsbidragArtikelVetenskapligPeer review

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10 Citeringar (Scopus)

Revealing business customer’s hidden value formation: A customer-dominant logic perspective

Strandvik, T., Heinonen, K. & Vollmer, S., 2017, Proceedings of the 22nd CBIM 2017 Academic Workshop. Stockholm: Stockholm Business School

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKonferensbidragVetenskapligPeer review

2016

Company Anniversaries as an Expression of Corporate History or Corporate Heritage

Rindell, A., Tikkanen, H. & Strandvik, T., 2016, Proceedings of the International Symposium on Corporate Heritage. Aix-Marseille Graduate School of Management

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKonferensbidragVetenskapligPeer review

Corporate Customers' Brand Relationships Influence on Customer Relationships in B2B Service

Rindell, A. & Strandvik, T., 2016, 19th symposium of the International Corporate Idenity Group (ICIG): Corporate/Organisational Marketing in the 21st Century: Challenges and Opportunities in Turbulent Times. University of Essex

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKonferensbidragVetenskapligPeer review

Customer Value Formation in a Business-to-Business Setting

Strandvik, T., Heinonen, K. & Vollmer, S., 2016, Conference Proceedings SERVSIG Conference 2016 . Maastricht: Maastricht University, s. 31-32 2 s.

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKonferensbidragVetenskapligPeer review

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Emotional Strategizing in Service Innovation

Koskull von, C., Strandvik, T. & Tronvoll, B., 02.2016, I : Management Decision. 54, 2, s. 270-287

Forskningsoutput: TidskriftsbidragArtikelVetenskapligPeer review

5 Citeringar (Scopus)

Exploring the Embedded Business Offering - the Case of Activity Trackers

Lipkin, M. M-L., Heinonen, K. & Strandvik, T., 2016, Conference Proceedings SERVSIG 2016 Maastricht. Maastricht: Service Science Factory, s. 519-523

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKonferensbidragVetenskapligPeer review

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How Employees form the Organisational Identity (Over time / Heritage)

Rindell, A., Tikkanen, H. & Strandvik, T., 2016, 10th Global Brand Conference of the AM's Brand, Corporate Identity and Reputation SIGSpecial Interest Group. University of Turku

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKonferensbidragVetenskapligPeer review

Managers’ Reflections on the Dynamics of Markets

Strandvik, T., Holmlund, M. & Heinonen, K., 27.09.2016, Nordic Workshop on Relationship Dynamics. Tähtinen, J. (red.). Noormarkku: Turku School of Economics , Vol. 9. 18 s.

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKonferensbidragVetenskapligPeer review

Top Managers Making Sense of Disruptions in Financial Business

Holmlund, M., Strandvik, T. & Lähteenmäki, I., 30.08.2016, 32nd IMP conference: Change and Transformation of Markets, Networks and Relationships. Poznan: Poznań University of Economics and Business, 11 s.

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKonferensbidragVetenskapligPeer review

2015

A customer dominant (CDL) perspective on customer relationships and relationship marketing

Strandvik, T. & Heinonen, K., 2015, Relationship Marketing: Back to the Roots and into the Future: Proceedings from the ICRM 2015. Gummerus, J. (red.). Hanken School of Economics

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKonferensbidragVetenskapligPeer review

Customer-dominant logic: foundations and implications

Heinonen, K. & Strandvik, T., 2015, I : Journal of Services Marketing. 29, 6/7, s. 472-484

Forskningsoutput: TidskriftsbidragArtikelVetenskapligPeer review

84 Citeringar (Scopus)

Essentials of Customer Dominant Logic

Strandvik, T. & Heinonen, K., 2015, The Nordic School : Service Marketing and Management for the Future. Gummerus, J. & von Koskull, C. (red.). Helsinki: Hanken School of Economics, s. 111-128 18 s.

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKapitelVetenskapligPeer review

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How Brand Relationships Affect the Initiation of Customer Relationships in B2B Service

Rindell, A. & Strandvik, T., 16.09.2015, Proceedings 23rd International Colloquium on Relationship Marketing (ICRM): Relationship Marketing: Back to the Roots and into the Future. Gummerus, J. (red.). Helsinki: Hanken School of Economics, s. 39-39 1 s.

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKonferensbidragVetenskapligPeer review

Making Sense of Customer Relationships in Change

Holmlund, M., Strandvik, T. & Lähteenmäki, I., 26.08.2015, 31th Annual IMP Conference and Doctoral Colloquium : Organizing Sustainable BtoB Relationships – Designing in Changing Networks. Kolding: University Press of Southern Denmark, Vol. 31.

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKonferensbidragVetenskapligPeer review

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Managerial Sensemaking in Business Marketing

Strandvik, T. & Holmlund, M., 2015, The Nordic School: Service Marketing and Management for the Future. Gummerus, J. & von Koskull, C. (red.). Helsinki: Hanken School of Economics, s. 295-307 13 s.

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKapitelVetenskapligPeer review

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Mission impossible - emotional strategizing in service innovation management

Koskull von, C., Tronvoll, B. & Strandvik, T., 02.06.2015, 31st EGOS Colloquium 2015 Proceedings: Subtheme 61: Strategy as practice: Cognition, Emotions and Strategy.

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKonferensbidragVetenskapligPeer review

Seeing beyond the visible customer- introducing a customer ecosystem perspective on service

Heinonen, K. & Strandvik, T., 12.08.2015, Business in Society. Copenhagen Business School, (Academy of Management Annual Meeting Proceedings).

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKonferensbidragVetenskapligPeer review

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Shopping day: A study with the PhotoActive smartphone application

Lipkin, M. M-L., Mickelsson, K-J., Strandvik, T. & Söderlund, M., 2015, The Proceedings of the 23rd Nordic Academy of Management Conference NFF 2015 : Business in Society. Copenhagen Business School

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKonferensbidragVetenskapligPeer review

The Ripple Effect: Intended and Unintended App Experiences

Dube, A., Helkkula, A. & Strandvik, T., 2015, The Nordic School: Service Marketing and Management for the Future. Gummerus, J. & von Koskull, C. (red.). Helsinki: Hanken School of Economics, s. 273-281 9 s.

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKapitelVetenskapligPeer review

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Value co-creation: critical reflections

Grönroos, C., Strandvik, T. & Heinonen, K., 2015, The Nordic School : Service Marketing and Management for the Future. Gummerus, J. & von Koskull, C. (red.). Helsinki: Hanken School of Economics, s. 69-81 13 s.

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKapitelVetenskapligPeer review

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We might know what we are selling, but do we know what the customer is buying?

Strandvik, T. & Holmlund, M., 2015, The Nordic School: Service Marketing and Management for the Future. Gummerus, J. & von Koskull, C. (red.). Helsinki: Hanken School of Economics, s. 205-218 14 s.

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKapitelVetenskapligPeer review

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When details are the embodiment of the essence in customer relationships

Strandvik, T. & Heinonen, K., 12.08.2015, Business in society.

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKonferensbidragVetenskapligPeer review

2014

Discovering the unfolding of service innovations

von Koskull, C. & Strandvik, T., 2014, I : Journal of Business & Industrial Marketing. 29, 2, s. 143-150 8 s.

Forskningsoutput: TidskriftsbidragArtikelVetenskapligPeer review

9 Citeringar (Scopus)

Dream Catching for Innovation to Sustain Healthy Lifestyles: From Use Experiences to Dream Experiences

Dube, A., Helkkula, A. & Strandvik, T., 12.09.2014, The 24th Annual RESER Conference proceedings: Services and New Societal Challenges: Innovation for Sustainable Growth and Welfare. Helsinki

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKonferensbidragVetenskapligPeer review

Emotional strategizing in service innovation management

Koskull von, C., Strandvik, T. & Tronvall, B., 2014, AMA Servsig 2014 Conference. University of Macedonia, 6 s.

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKonferensbidragVetenskapligPeer review

Ethical Consumers' Brand Avoidance

Rindell, A., Strandvik, T. & Wilén, K. B., 2014, I : Journal of Product and Brand Management. 23, 2, s. 114-120 7 s.

Forskningsoutput: TidskriftsbidragArtikelVetenskapligPeer review

16 Citeringar (Scopus)

Managers’ Mental Maps of Customer Relationships in Change

Holmlund, M., Strandvik, T. & Lähteenmäki, I., 2014, 8th NoRD, Nordic Workshop on Relationship Dynamics. Harrison, D. (red.). BI Norwegian Business School, 14 s.

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKonferensbidragVetenskaplig

Negative critical waves in business relationships: An extension of the critical incident perspective

Edvardsson, B., Kowalkowski, C., Strandvik, T. & Voima, P., 2014, I : Journal of Business & Industrial Marketing. 29, 4, s. 284-294 11 s.

Forskningsoutput: TidskriftsbidragArtikelVetenskapligPeer review

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8 Citeringar (Scopus)

The Mental Footprint of Marketing in the Boardroom

Strandvik, T., Holmlund, M. & Grönroos, C., 26.03.2014, I : Journal of Service Management. 25, 2, s. 241-252 12 s.

Forskningsoutput: TidskriftsbidragArtikelVetenskapligPeer review

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24 Citeringar (Scopus)

The Ripple Effect: Intended and Unintended App Experiences

Dube, A., Helkkula, A. & Strandvik, T., 15.06.2014, AMA SERVSIG 2014 Conference Proceedings: Services Marketing in the New Economic and Social Landscape. Tsiotsou, R. & Hajidimitriou, Y. (red.). Thessaloniki: University of Macedonia, s. 51-53 3 s.

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKonferensbidragVetenskapligPeer review

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When details are the embodiment of essence in customer relationships

Strandvik, T. & Heinonen, K., 2014, Nordic Workshop on Relationship Dynamics NoRD. Harrison, D. (red.). s. 1-16 16 s.

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKonferensbidragVetenskapligPeer review

2013

A NORDIC PERSPECTIVE ON RELATIONSHIP DYNAMICS

Holmlund, M., Ryan, A., Tähtinen, J., Edvardsson, B., Grønhaug, K., Halinen, A., Harrison, D., Havila, V., Renström, H., Salmi, A. & Strandvik, T., 08.2013, 29th IMP Conference: BUILDING AND MANAGING RELATIONSHIPS IN A GLOBAL NETWORK: CHALLENGES AND NECESSARY CAPABILITIES: Special session: The Complexities of Relationship Dynamics. Johnston, W. J., Cavusgil, T. S. & Donthu, N. (red.). Atlanta, GA, Vol. 29.

Forskningsoutput: Kapitel i bok/rapport/konferenshandlingKonferensbidragVetenskapligPeer review