A customer-dominant logic of service

Kristina Heinonen; Tore Strandvik; Karl-Jacob Mickelsson; Bo Edvardsson; Erik Sundstrom; Per Andersson

doi:10.1108/09564231011066088

A customer-dominant logic of service

Kristina Heinonen, Tore Strandvik, Karl-Jacob Mickelsson, Bo Edvardsson, Erik Sundstrom, Per Andersson

Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

505 Citeringar (Scopus)

Originalspråk	Engelska
Referentgranskad vetenskaplig tidskrift	Journal of Service Management
Volym	21
Nummer	4
Sidor (från-till)	531-548
Antal sidor	18
ISSN	1757-5818
DOI	https://doi.org/10.1108/09564231011066088
Status	Publicerad - 2010
MoE-publikationstyp	A1 Originalartikel i en vetenskaplig tidskrift

Nyckelord

KOTA2010

FN:s SDG:er

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10.1108/09564231011066088

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http://dx.doi.org/10.1108/09564231011066088

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title = "A customer-dominant logic of service",

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AU - Heinonen, Kristina

AU - Strandvik, Tore

AU - Mickelsson, Karl-Jacob

AU - Edvardsson, Bo

AU - Sundstrom, Erik

AU - Andersson, Per

PY - 2010

Y1 - 2010

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KW - Customers

KW - Customer relations

KW - Consumer behaviour

KW - Logic

KW - CONSUMER PERCEPTIONS

KW - EXPERIENCE

KW - QUALITY

KW - EMOTIONS

KW - CREATION

KW - LOYALTY

KW - MODEL

KW - MOOD

KW - KOTA2010

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DO - 10.1108/09564231011066088

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JO - Journal of Service Management

JF - Journal of Service Management

IS - 4

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