A customer dominant logic of service

Kristina Heinonen, Tore Strandvik, Karl-Jacob Mickelsson, Bo Edvardsson, Erik Sundström, Per Andersson

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig

Originalspråk	Engelska
Titel på värdpublikation	QUIS 11: Moving Forward with Service Quality
Redaktörer	Bernd Stauss, Stephen W. Brown, Bo Edvardsson, Robert Johnston
Antal sidor	10
Utgivningsort	Wolfsburg
Utgivningsdatum	2009
Sidor	206-215
ISBN (tryckt)	978-3-00-027342-1
Status	Publicerad - 2009
MoE-publikationstyp	B3 Icke-referentgranskad artikel i konferenspublikation

OpenUrl-tillgänglighet

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title = "A customer dominant logic of service",

author = "Kristina Heinonen and Tore Strandvik and Karl-Jacob Mickelsson and Bo Edvardsson and Erik Sundstr{\"o}m and Per Andersson",

note = " Volume: Proceeding volume: ",

year = "2009",

language = "English",

isbn = "978-3-00-027342-1",

pages = "206--215",

editor = "Bernd Stauss and Brown, {Stephen W.} and Bo Edvardsson and Robert Johnston",

booktitle = "QUIS 11: Moving Forward with Service Quality",

}

TY - GEN

T1 - A customer dominant logic of service

AU - Heinonen, Kristina

AU - Strandvik, Tore

AU - Mickelsson, Karl-Jacob

AU - Edvardsson, Bo

AU - Sundström, Erik

AU - Andersson, Per

N1 - Volume: Proceeding volume:

PY - 2009

Y1 - 2009

M3 - Conference contribution

SN - 978-3-00-027342-1

SP - 206

EP - 215

BT - QUIS 11: Moving Forward with Service Quality

A2 - Stauss, Bernd

A2 - Brown, Stephen W.

A2 - Edvardsson, Bo

A2 - Johnston, Robert

CY - Wolfsburg

ER -