@article{2a76116ff11048eaa70f44dd5e60772b,
title = "A definition, model, and empirical analysis of business-to-business relationship quality",
keywords = "quality, quality improvement, customer service management, business-to-business marketing, BUYER-SELLER RELATIONSHIPS, SERVICE QUALITY, REASSESSMENT, SATISFACTION, IMPACT, SCALE, Customers and Relations",
author = "Maria Holmlund",
year = "2008",
doi = "10.1108/09564230810855707",
language = "English",
volume = "19",
pages = "32--62",
journal = "Journal of Service Management",
issn = "1757-5818",
publisher = "Emerald Group Publishing",
number = "1",
}