A dynamic model of customer complaining behaviour from the perspective of service‐dominant logic

Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

64 Citeringar (Scopus)

Originalspråk	Engelska
Referentgranskad vetenskaplig tidskrift	European Journal of Marketing
Volym	46
Nummer	1/2
Sidor (från-till)	284-305
Antal sidor	22
ISSN	0309-0566
DOI	https://doi.org/10.1108/03090561211189338
Status	Publicerad - 2012
MoE-publikationstyp	A1 Originalartikel i en vetenskaplig tidskrift

Nyckelord

@article{f9b97aa1a65249e49a995fd738064bdc,

title = "A dynamic model of customer complaining behaviour from the perspective of service‐dominant logic",

keywords = "512 Business and Management",

author = "B{\aa}rd Tronvoll",

year = "2012",

doi = "10.1108/03090561211189338",

language = "English",

volume = "46",

pages = "284--305",

journal = "European Journal of Marketing",

issn = "0309-0566",

publisher = "Emerald Group Publishing",

number = "1/2",

}

TY - JOUR

T1 - A dynamic model of customer complaining behaviour from the perspective of service‐dominant logic

AU - Tronvoll, Bård

PY - 2012

Y1 - 2012

KW - 512 Business and Management

U2 - 10.1108/03090561211189338

DO - 10.1108/03090561211189338

M3 - Article

SN - 0309-0566

VL - 46

SP - 284

EP - 305

JO - European Journal of Marketing

JF - European Journal of Marketing

IS - 1/2

ER -