A planned study of the impact of B2C logistics service quality on shopper satisfaction and loyalty

Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

Originalspråk	Engelska
Referentgranskad vetenskaplig tidskrift	Sinergie Italian Journal of Management
Volym	95
Nummer	4
Sidor (från-till)	45-63
Antal sidor	45
ISSN	0393-5108
DOI	https://doi.org/10.7433/S95.2014.05
Status	Publicerad - 2014
MoE-publikationstyp	A1 Originalartikel i en vetenskaplig tidskrift

Nyckelord

@article{54678460144c4c6e82c3617f96c42bc8,

title = "A planned study of the impact of B2C logistics service quality on shopper satisfaction and loyalty",

keywords = "512 Business and Management",

author = "David Grant and Bernd Philipp",

year = "2014",

doi = "10.7433/S95.2014.05",

language = "English",

volume = "95",

pages = "45--63",

journal = "Sinergie Italian Journal of Management",

issn = "0393-5108",

publisher = "Consorzio Universitario Economia Industriale e Manageriale",

number = "4",

}

TY - JOUR

T1 - A planned study of the impact of B2C logistics service quality on shopper satisfaction and loyalty

AU - Grant, David

AU - Philipp, Bernd

PY - 2014

Y1 - 2014

KW - 512 Business and Management

U2 - 10.7433/S95.2014.05

DO - 10.7433/S95.2014.05

M3 - Article

SN - 0393-5108

VL - 95

SP - 45

EP - 63

JO - Sinergie Italian Journal of Management

JF - Sinergie Italian Journal of Management

IS - 4

ER -