@article{2b9cdd5fd0344a8f90992156b26fa6b0,
title = "Aesthetics redesign, non-customer data and service visibility: Rejuvenating a public library service",
keywords = "512 Business and Management, 211 Architecture, 113 Computer and information sciences",
author = "Harviainen, \{J. Tuomas\} and Ulla Viskari-Penttu",
year = "2014",
language = "English",
volume = "5",
pages = "24--29",
journal = "Touchpoint : The Journal of Service Design",
issn = "1868-6052",
publisher = "Service Design Network",
number = "3",
}