Be(com)ing normal - not excellent: Service management, the gap-model and disciplinary power

Per Skålen; Martin Fougère

doi:10.1108/09534810710715315

Be(com)ing normal - not excellent: Service management, the gap-model and disciplinary power

Per Skålen
, Martin Fougère

Företagsledning och organisation, Helsingfors

Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

17 Citeringar (Scopus)

Originalspråk	Engelska
Referentgranskad vetenskaplig tidskrift	Journal of Organizational Change Management
Volym	20
Nummer	1
Sidor (från-till)	109-125
Antal sidor	17
DOI	https://doi.org/10.1108/09534810710715315
Status	Publicerad - 2007
MoE-publikationstyp	A1 Originalartikel i en vetenskaplig tidskrift

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10.1108/09534810710715315

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