@article{835b0298896748fd94b5f26b3e4e4aa1,
title = "Characterising the concept of service experience",
keywords = "Service experience, Service marketing, Service management, Service-dominant logic, Content analysis, CUSTOMER EXPERIENCE, DOMINANT LOGIC, SATISFACTION, CONSUMPTION, QUALITY, DESIGN, CONSEQUENCES, EXPECTATIONS, RELIABILITY, BUSINESS, 512 Business and Management, KOTA2011",
author = "Anu Helkkula",
year = "2011",
doi = "10.1108/09564231111136872",
language = "English",
volume = "22",
pages = "367--389",
journal = "Journal of Service Management",
issn = "1757-5818",
publisher = "Emerald Group Publishing",
number = "3",
}