Communication as an element of service value

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31 Citeringar (Scopus)

Originalspråk	Engelska
Referentgranskad vetenskaplig tidskrift	International journal of service industry management
Volym	16
Nummer	2
Sidor (från-till)	186-198
Antal sidor	13
DOI	https://doi.org/10.1108/09564230510592306
Status	Publicerad - 2005
MoE-publikationstyp	A1 Originalartikel i en vetenskaplig tidskrift

Åtkomst av dokument

@article{3ce6844c7fbc4454bd9856b2c98a6c2e,

title = "Communication as an element of service value",

keywords = "service quality assurance, customer service management, marketing communications, ADVERTISING VALUE, IRRITATION",

author = "K Heinonen and T Strandvik",

year = "2005",

doi = "10.1108/09564230510592306",

language = "English",

volume = "16",

pages = "186--198",

journal = "International journal of service industry management",

issn = "1757-5826",

publisher = "Emerald Group Publishing",

number = "2",

}

TY - JOUR

T1 - Communication as an element of service value

AU - Heinonen, K

AU - Strandvik, T

PY - 2005

Y1 - 2005

KW - service quality assurance

KW - customer service management

KW - marketing communications

KW - ADVERTISING VALUE

KW - IRRITATION

U2 - 10.1108/09564230510592306

DO - 10.1108/09564230510592306

M3 - Article

SN - 1757-5826

VL - 16

SP - 186

EP - 198

JO - International journal of service industry management

JF - International journal of service industry management

IS - 2

ER -