Complex service recovery processes: how to avoid triple deviation

Bo Edvardsson, Bård Tronvoll, Ritva Höykinpuro

Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

30 Citeringar (Scopus)

Originalspråk	Engelska
Referentgranskad vetenskaplig tidskrift	Managing Service Quality
Volym	21
Nummer	4
Sidor (från-till)	331-349
Antal sidor	19
ISSN	0960-4529
DOI	https://doi.org/10.1108/09604521111146234
Status	Publicerad - 2011
MoE-publikationstyp	A1 Originalartikel i en vetenskaplig tidskrift

Nyckelord

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