Customer experience dynamics – exploring factors triggering change

Michaela Lipkin; Kristina Heinonen

Customer experience dynamics – exploring factors triggering change

Marknadsföring, Helsingfors

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

Originalspråk	Engelska
Titel på värdpublikation	IRSSM5: the International Research Symposium in Service Management proceedings
Förlag	University of Tartu
Utgivningsdatum	2014
ISBN (elektroniskt)	1694-0938
Status	Publicerad - 2014
MoE-publikationstyp	A4 Artikel i en konferenspublikation
Evenemang	5th International Research Symposium in Service Management (IRSSM) - Shanghai, Pärnu, Estland Varaktighet: 08.06.2014 → 11.06.2014 Konferensnummer: 5

Nyckelord

512 Företagsekonomi
KOTA2014

Åtkomst av dokument

http://www.irssm5.pc.ut.ee/

OpenUrl-tillgänglighet

Fulltext

Citera det här

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title = "Customer experience dynamics – exploring factors triggering change",

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author = "Michaela Lipkin and Kristina Heinonen",

note = "No full paper was found Volume: Proceeding volume: ; 5th International Research Symposium in Service Management (IRSSM), IRSSM ; Conference date: 08-06-2014 Through 11-06-2014",

year = "2014",

language = "English",

booktitle = "IRSSM5: the International Research Symposium in Service Management proceedings",

publisher = "University of Tartu",

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AU - Heinonen, Kristina

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KW - KOTA2014

M3 - Conference contribution

BT - IRSSM5: the International Research Symposium in Service Management proceedings

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T2 - 5th International Research Symposium in Service Management (IRSSM)

Y2 - 8 June 2014 through 11 June 2014

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