Customer experience from a self-service system perspective

Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

72 Citeringar (Scopus)

Originalspråk	Engelska
Referentgranskad vetenskaplig tidskrift	Journal of Service Management
Volym	25
Nummer	5
Sidor (från-till)	677-698
Antal sidor	22
ISSN	1757-5818
DOI	https://doi.org/10.1108/JOSM-01-2013-0016
Status	Publicerad - 2014
MoE-publikationstyp	A1 Originalartikel i en vetenskaplig tidskrift

Nyckelord

@article{4051d7029e5942799e0e4b3fa54f295d,

title = "Customer experience from a self-service system perspective",

keywords = "512 Business and Management, KOTA2014, Customers and Relations",

author = "Maria {\AA}kesson and Bo Edvardsson and B{\aa}rd Tronvoll",

year = "2014",

doi = "10.1108/JOSM-01-2013-0016",

language = "English",

volume = "25",

pages = "677--698",

journal = "Journal of Service Management",

issn = "1757-5818",

publisher = "Emerald Group Publishing",

number = "5",

}

TY - JOUR

T1 - Customer experience from a self-service system perspective

AU - Åkesson, Maria

AU - Edvardsson, Bo

AU - Tronvoll, Bård

PY - 2014

Y1 - 2014

KW - 512 Business and Management

KW - KOTA2014

KW - Customers and Relations

U2 - 10.1108/JOSM-01-2013-0016

DO - 10.1108/JOSM-01-2013-0016

M3 - Article

SN - 1757-5818

VL - 25

SP - 677

EP - 698

JO - Journal of Service Management

JF - Journal of Service Management

IS - 5

ER -