Customer perception and experience

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Kapitel › Vetenskaplig › Peer review

Originalspråk	Engelska
Titel på värdpublikation	The Sage Encyclopedia of Quality and the Service Economy
Redaktörer	Su Mi Dahlgaard-Park
Antal sidor	6
Utgivningsort	Thousand Oaks, California
Förlag	Sage publications
Utgivningsdatum	2015
ISBN (tryckt)	978-1-4522-5672-6, 1-4522-5672-1
ISBN (elektroniskt)	978-1-4833-4635-9, 1-4833-4635-8
DOI	https://doi.org/10.4135/9781483346366
Status	Publicerad - 2015
MoE-publikationstyp	A3 Del av bok eller annat samlingsverk

Nyckelord

@inbook{e2a311c47f4443eeb20820cc9582e71e,

title = "Customer perception and experience",

keywords = "512 Business and Management",

author = "Per Kristensson",

year = "2015",

doi = "10.4135/9781483346366",

language = "English",

isbn = "978-1-4522-5672-6",

editor = "Dahlgaard-Park, {Su Mi}",

booktitle = "The Sage Encyclopedia of Quality and the Service Economy",

publisher = "Sage publications",

address = "United Kingdom",

}

TY - CHAP

T1 - Customer perception and experience

AU - Kristensson, Per

PY - 2015

Y1 - 2015

KW - 512 Business and Management

U2 - 10.4135/9781483346366

DO - 10.4135/9781483346366

M3 - Chapter

SN - 978-1-4522-5672-6

SN - 1-4522-5672-1

BT - The Sage Encyclopedia of Quality and the Service Economy

A2 - Dahlgaard-Park, Su Mi

PB - Sage publications

CY - Thousand Oaks, California

ER -