Customer role in public service operations

Isabell Storsjö

Customer role in public service operations

Isabell Storsjö

Logistik och samhällsansvar, Helsingfors

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig

Sammanfattning

Pressure to serve ‘citizen-customers’ better and more cost-efficiently has urged the public to adopt commercial sector operations management practices. However, multiple goals of public services and conflicting stakeholder requirements complicate the task of fulfilling customer needs and expectations. This paper intends to clarify the customer role in public service operations.

Originalspråk	Engelska
Titel på värdpublikation	POMS 26th Annual Conference : RELEVANCE: Expanding POMS research, teaching, and practice to help organizations, society, economics, and the environment
Antal sidor	6
Förlag	POMS - Production and Operations Management Society
Utgivningsdatum	2015
Artikelnummer	060-1236
ISBN (elektroniskt)	0-692-40830-4, 978-0-692-40830-8
Status	Publicerad - 2015
MoE-publikationstyp	B3 Icke-referentgranskad artikel i konferenspublikation
Evenemang	2015 Annual Production and Operations Management Society Conference (POMS) - Washington Hilton, Washington, USA Varaktighet: 08.05.2015 → 11.05.2015 Konferensnummer: 26

Nyckelord

512 Företagsekonomi

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http://www.pomsmeetings.org/ConfPapers/060/060-1236.pdf

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title = "Customer role in public service operations",

abstract = "Pressure to serve {\textquoteleft}citizen-customers{\textquoteright} better and more cost-efficiently has urged the public to adopt commercial sector operations management practices. However, multiple goals of public services and conflicting stakeholder requirements complicate the task of fulfilling customer needs and expectations. This paper intends to clarify the customer role in public service operations.",

keywords = "512 Business and Management",

author = "Isabell Storsj{\"o}",

note = "Proceedings CD Volume: Proceeding volume: ; 2015 Annual Production and Operations Management Society Conference (POMS), POMS ; Conference date: 08-05-2015 Through 11-05-2015",

year = "2015",

language = "English",

booktitle = "POMS 26th Annual Conference",

publisher = "POMS - Production and Operations Management Society",

address = "United States",

}

Storsjö, I 2015, Customer role in public service operations. i POMS 26th Annual Conference: RELEVANCE: Expanding POMS research, teaching, and practice to help organizations, society, economics, and the environment., 060-1236, POMS - Production and Operations Management Society, 2015 Annual Production and Operations Management Society Conference (POMS), Washington, USA, 08.05.2015. <http://www.pomsmeetings.org/ConfPapers/060/060-1236.pdf>

Customer role in public service operations. / Storsjö, Isabell.
POMS 26th Annual Conference: RELEVANCE: Expanding POMS research, teaching, and practice to help organizations, society, economics, and the environment. POMS - Production and Operations Management Society, 2015. 060-1236.

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig

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AU - Storsjö, Isabell

N1 - Conference code: 26

PY - 2015

Y1 - 2015

N2 - Pressure to serve ‘citizen-customers’ better and more cost-efficiently has urged the public to adopt commercial sector operations management practices. However, multiple goals of public services and conflicting stakeholder requirements complicate the task of fulfilling customer needs and expectations. This paper intends to clarify the customer role in public service operations.

AB - Pressure to serve ‘citizen-customers’ better and more cost-efficiently has urged the public to adopt commercial sector operations management practices. However, multiple goals of public services and conflicting stakeholder requirements complicate the task of fulfilling customer needs and expectations. This paper intends to clarify the customer role in public service operations.

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Customer role in public service operations

Sammanfattning

Nyckelord

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